Support-Policy

Support Policy of mhpmart.com

1. Introduction Welcome to mhpmart.com. This Support Policy outlines the terms under which we provide customer support services to our users. By using our platform, you agree to comply with this policy.

2. Customer Support Availability Our support team is available to assist you during the following hours:

·        Live Chat Support: [Operating Hours]

·        Email Support: 24/7 (Response time: within 24-48 hours)

·        Phone Support: [Operating Hours]

3. Contacting Support You can reach our support team through the following channels:

·        Email: mhpmart@gmail.com

·        Live Chat: Available on our website

·        Phone: 01969207408

4. Types of Support Provided We provide assistance with:

·        Order-related inquiries (tracking, cancellations, refunds, etc.)

·        Account issues (login problems, password resets, etc.)

·        Payment and billing concerns

·        Product-related queries and warranty claims

·        Technical assistance with the platform

5. Response Time We strive to respond to inquiries within the following timeframes:

·        General inquiries: 24-48 hours

·        Urgent issues (e.g., payment failures): Within 12 hours

·        Order tracking and delivery updates: 24 hours

6. Refund & Return Assistance

·        Customers must submit a return or refund request via the designated channels.

·        Our team will process refund or return requests within [Timeframe].

·        Refunds, if applicable, will be issued to the original payment method within [Timeframe].

7. Escalation Process If you are not satisfied with the resolution provided by our support team, you may escalate the issue by:

1.     Requesting to speak with a supervisor via email or phone.

2.     Submitting a formal complaint via [Insert Complaint Form or Email].

8. User Responsibilities To ensure smooth support services, users must:

·        Provide accurate information when submitting inquiries.

·        Be respectful and professional when communicating with support staff.

·        Follow the prescribed process for disputes and claims.

9. Limitations of Support Our support team is unable to assist with:

·        Issues related to third-party services not affiliated with mhpmart.

·        Unauthorized transactions made by third parties.

·        Requests outside the scope of our listed services.

10. Changes to Support Policy mhpmart reserves the right to update or modify this Support Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

For any questions regarding this policy, please contact our support team via mhpmart@gmail.com